Troubleshooting

Settings → Diagnostics lists the last 100 errors and log lines from the app, with Copy all and Clear. Copy the log into your message when you write to support@localaso.com. Logs stay on your Mac until you send them.

Apple limits the public search API, so LocalASO paces itself. See Speed and limits under Keyword research. If Apple answers with errors, LocalASO backs off and retries.

Open AI providers and check that the CLI is installed and logged in, or that Ollama is running. Then click Test again.

Download the .dmg again from the download page, check its checksum, and drag the app to Applications. See Install on macOS. If it still does not open, write to support.

“Already activated” means the key is in use on another Mac: deactivate it in the license portal. Revoked keys come from a charge-back or dispute and lock the app.